Last month my wife had to visit ER as she had severe headache and high fever. The doctors could not diagnose the what’s wrong and wanted a blood test, one of the nurse in ER collecting the blood were so unskilled that they could not get blood from her veins. The other nurse had to come and do it for her. Finally she was diagnosed of viral infection and discharged with some prescription medication. Now we are waiting for the bill but the medical care was not up-to the standard expected in ER which we have told the hospital in a feedback form. Should we complain or contest the bill?
US news article blog by Kimberly Palmer reports more problems with her hospital visit.
The statistics there are startling. Each year billing errors run more than $100 Billion in health-care alone.
Wrong billing in cellphone, Internet, wrong refund, rebates missing …, redeeming airline miles, I can go on what we can expect to be hit with.
A wrong bill on the service providers part is a serious drag on our personal resources and the economy as a whole. Its a hassle to call them and go through the telephone tree and speak with an agent, sending email works may be in two working days or so. Then you have to actually talk with the agent who may not want to recognise the problem or email more redundant information.
But its clear that nothing is going to happen till we call them up or email. Only when we as consumers become vigilant by calling and registering complaint we can get them to work better.
Terry Cullen has a nice article on how to complain effectively . The most important thing she mentions is to be patient in conversation and be armed with all the information.
To bypass the phone tree she recommends gethuman and Bringo for long hold times.
So look at your bills to see any errors, get all the information try the above links if you need to speak to a rep and be patient when talking.
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